Frequently Asked Questions
How can I obtain a discount for bulk orders?
Discounts are available for orders meeting a minimum quantity, typically starting at 500 pieces. We also run seasonal promotional activities and provide coupons to our regular customers.
What is the estimated lead time for shipping?
Ready-to-ship (RTS) products are dispatched within 15 days after full payment. For customized products, shipping occurs within 45 days after the deposit is received.
Which shipping methods do you use and how long does delivery take?
We utilize various methods based on order volume. Express services (UPS, DHL, TNT, FEDEX) take 7-10 days, EMS takes 10-15 days, and sea freight typically takes 45-60 days.
What customization options are available?
Customization is flexible and includes options for color, logo, product shape, and specific packaging requirements to meet your brand needs.
Is it possible to visit your manufacturing facility?
Yes, you are welcome to visit our facility at any time. We can arrange for pickup from the nearby airport or station for your convenience.
What is the warranty period for these LED products?
We provide a standard 2-year warranty on our wall lamps, ensuring long-term reliability and performance for your lighting solutions.
Luma Bulb
